Review on Foster Grant Conan Rectangle Multifocus Reading Glasses by Laura Crawford

I love these glasses, just wish they would last more than a month without breaking. I bought two pairs - the first one broke due to a defect. Customer service is a bit difficult. I posted the emails below. As of noon on May 26th, I am still waiting for a response from you. I will add this letter shortly after receipt. Warning against tempters. If I get satisfaction from them in the form of a refund for the first pair, I will change my rating. If I have to jump through hoops or don't get satisfaction, I'll stick with one star. Here is the email thread: Tue 26 May 2015 10:03 pm: Hello, I have purchased a pair of Revain Conan Multifocal Readers. com end of April. LOVE them, but the left arm detached from the metal bracket (and a small piece of metal broke too). the warranty that covers it. I bought another pair from Revain tonight. I have included both invoices for verification and will be happy to send you a defective pair as proof. Please let me know if you can refund me for the extra pair I should buy. Many thanks May 27, 2015 at 9:46 am Unknown fgxics <fgxics@fgxi.com> wrote: Hello, thanks for contacting Foster Grant. We apologize for any inconvenience you may have experienced while using our product. Foster Grant eyewear is guaranteed against manufacturer defects for one year from the date of purchase. If you believe your product has a manufacturing defect, please return the defective product to FGX International at the following address: FGX International, Inc. 500 George Washington. Highway Smithfield, RI 02917 Attn: Warranty Dept. If you do not have a receipt, this requirement does not apply. Please include a copy of this email, your return address and telephone number in the package containing the defective product. If the defective product is readers, please provide the capacity of the readers. FGX will not be responsible for any damage caused by wrong delivery or non-receipt. The deadline for sending a replacement is about 7 to 10 days from the time you receive the package. Best Regards, FGX International, Inc. Customer Service500 George Washington HwySmithfield, RI 02917 Tel. 1-800-426-6396 Email: fgxics@fgxi.com Mon.-Fri. 8:30 - 17:00 (approximate time). May 27, 2015 11:41 am: Good morning. Yes, the item has a manufacturing defect. It broke at the nose as I described in my first email. Happy to send it back. I prefer to send pictures as it seems like I'm paying money to send a defective product that falls apart after a month of brief use and I don't think that's right or fair. I think it's important to mention that I have a slim head and face and my bows have never been strained. I've never worn them on my head either - I've worn them on my goggle lacing. replace the defective one. I don't need a replacement from you, I need a refund for the broken one. In my first email I stated that I had already ordered a replacement. I will be posting my review along with this conversation on Revain.com so others can see what to expect if the product fails. Had the same problem and got a refund. I was hoping for the same experience. Many Thanks.