The ease in which it can be used for our needs is what I like best about this system! It's fast - so much faster than my old scheduler program that was made before we started using computers. There are multiple ways to access information at once without having two screens open showing different things (this helps me keep an eye out!). My only dislike with qreserv has little doings w/the software itself; sometimes when you click something other times nothing happens or takes too long to respond back from your selection. Our department uses this as well during off hours to schedule meetings and events within their building. This allows us all working remotely have easy time accessing who will need them most throughout the day. I like that it is very user friendly. The system is very easy to learn and use. It is very customizable. There are many options to fit any size business. I dislike that it is a very expensive for a small business. There are cheaper options out there. I am able to track and manage my schedule with ease. It makes it easy to communicate with my customers. I like that I can manage my schedule and send out reminders to my customers.