The ease of use is fantastic, everything was very detailed that I can understand without an issue! They helped me improve my page content more than anything else they have done for us in over two years!! That's awesome. Nothing really at this point but great customer service. ! Definitely give them another chance to go through their process so many people complain about issues or not understanding how things work after being signed up once it actually works perfectly as advertised. !! Just get yourself trained by one if necessary otherwise all set there are no downsides just make sure its what u need/prefer then take advantage because everyone benefits from doing business online!! The best thing about this is that it notifies me whenever somebody mentions my keywords in their blog posts, so I can jump in and comment on those blogs to increase my chances of being seen by these people. It's also easy to set up alerts for new mentions or specific keywords. Sometimes it takes a while before I get notified. I wish I could easily see all of the blogs and websites that mention my keywords. This helps me find out what kind of content is being published online about my industry.