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Italy, Rome
1 Level
733 Review
36 Karma

Review on Mallimoda by Lequon Kirkpatrick

Revainrating 3 out of 5

A Disappointing Customer Experience, According to Our Analysis of the Mallimoda Online Store

Recently, I had the chance to purchase at Mallimoda, an online store that focuses in providing guys with apparel, footwear, and jewelry. My experience, unluckily, was not a good one in any way. In the first place, the website was difficult to navigate, and the product descriptions lacked sufficient depth. I had a difficult time locating the particular items that I was seeking, and even after I found, I did not feel secure in my purchase because there was so little information offered about the products. The quality of the apparel in my order was subpar when it was ultimately delivered to me. Despite following the size chart that was supplied on the website, the cloth had a low-quality feel to it, and the sizing was inaccurate. In addition, the pieces of jewelry I ordered were damaged when they came. To make matters even more difficult, when I attempted to resolve these concerns by contacting customer service, I did not receive a response. It was aggravating to spend money on products that did not meet my standards and then have my concerns disregarded after making the purchase. My entire buying experience with Mallimoda was less than satisfying, and as a result, I do not advocate patronizing this particular online retailer. How Mallimoda Is Unique in Comparison to Its Rivals: Mallimoda markets itself to customers as a specialized online store for the sale of boys' apparel, shoes, and jewelry. This may set it apart from regular shops like ebay and Walmart, but it also puts it in direct rivalry with other speciality businesses like The Children's Place and OshKosh B'gosh, both of which offer very competitive prices. Mallimoda falls short in contrast to its competitors since it does not provide clear product descriptions, its clothing is of low quality, and its customer service is lacking. Mallimoda is an option that is less appealing to customers because other stores in this market offer products of higher quality and better experiences for customers than Mallimoda does.

Pros
  • Clothing of a superior grade
Cons
  • limited options