I love how it allows me access from my desktop which saves precious time as i am able get up close an personal when needed! It has been very easy adapting into our work flow at this point of year (end). Nothing really bad about receptionists app but would be nice if there was some way we were notified or given reminders before guests arrive via email/text messages etc? Maybe not everyone will agree however having all info available right away makes life easier especially during busy times such us holiday periods - great tool!!