The best thing about this software its ease in use! My team has been able to connect with different customers as well as new employees very easily using it at our startup - we have not faced any challenge so far except maybe lack of sales which could be because I am doing lot more things than just managing my process management here :) but their support really saves us from such problems otherwise there would definitely be issues later down when clients are already being served through your product or system!! And also if you do want help regarding certain products then go ahead call them anytime even after office hours (since they answer almost instantaneously)and surely will get solved! They even let me attend webinars via Skype once too which was pretty cool!! I like the way it allows me to run my own process without having to worry about any security issues or downtime. It's easy enough to use by anyone who knows how to navigate through Google Docs and Sheets. There are some quirks here and there but nothing too bad. If you have simple processes this product will help you get what you need done in no time at all! Being able to easily create an automated workflow from start to finish has been a huge benefit!