The ease of use for my team is what I like best about it, as well has its ability be used from anywhere with an internet connection! It's not perfect by any means but we are working towards improving that aspect in our upcoming releases which will include better audio/video support & more features overall (such us file saving etc). As stated above this software does exactly everything you would expect when using remote access tools - easy setup process even if no IT experience at all or basic knowledge required- super fast response time between requests.- very intuitive UI so anyone can easily get up running within minutes without having issues later down stream. Remote Desktop Service works flawlessly over VPNs too allowing me work from home while still being able achieve 100% uptime availability during maintenance windows such was today due lack luster cloud service out there offering similar services as MSRDSC2 / RDC4D do have their.