I like that this is an all-inclusive plan for one low price. The customer service was great! They were always willing to answer any questions we had about their product/service. Sometimes it took them awhile to respond but they did eventually get back with us once things got sorted out. We used them as our web host when building my personal site (www.thedailybeastess.com) because of how affordable the package seemed at first glance compared to other providers in the market. It's not perfect by far - sometimes there can be issues where some pages load faster than others which causes problems if someone clicks through from another page before all content has loaded properly. But overall nothing too big so no complaints here. If you're looking into cheap options then look elsewhere until something better comes along. You will save money using these types of hosts since.