The ease at which I can set up my phone system so that it is easy enough even for a non tech person like myself! It does not support all features you would expect from an office communication system but most importantly they are constantly updating their software with new options as more companies adopt this service. If your looking into cloud communications look no further than Uniovoip. They do exactly what they advertise. You cannot go wrong here if you want simple access anywhere anytime. We were having issues getting our staff to communicate effectively throughout different locations. With uniVoiP everything was seamless. No need to worry about finding everyone who needs information or assistance quickly, just send them one text message & you know where everyone else will be within seconds. This also makes reporting easier when needed. Nothing really comes across negative unless there is some issue directly related to user error. There may still be room for.