The product itself is beautiful. The reason for 4 stars and not 5 is the packaging. I assume it should be in a foam lined black box. When the crystal tree arrived the box was opened, the tree lay at the bottom of the pack sack along with everything else that went with it. Fortunately, the tree and the piece of crystal it is sitting on were unharmed. Packing and shipping should be done with the utmost care. There are also instructions on how to activate the warranty, but when I scan the QR code I get to a chat box with no further instructions. Therefore, my product is not covered under warranty at the moment.
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