It gives me all of my data in one place, so I can see exactly what's going wrong at any given time or over an extended period (like months). The interface could use some work to make it look more like other software we are using but overall this product has been great for us! We have no complaints about how easy it was set up within our system once they had access to one of ours - very simple process with minimal training required from staff end which saved lots of manual effort during setup phase as well!!