The best part about this product was that it helped me to connect with my target audience in an easy way, which ultimately increased our sales revenue by more than 50%. I am not able to find any dislikes as such because there were no issues at all during its use but if you are looking out for something new then definitely go ahead using this tool otherwise don't waste your time or money! We have been solving customer problems of different types like technical support related queries etc., through live chat application since last few years now we realized how effective these tools can be when used properly so decided to give them tryout.