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Greg Horn photo
New Zealand, Wellington
1 Level
730 Review
46 Karma

Review on ๐Ÿฎ Vintage Style Decorative Fire Lantern - 10" Flame Effect LED Lantern with 4 Hours Timer, White - Indoor & Outdoor Hanging Decorative Lanterns by ZKEE by Greg Horn

Revainrating 5 out of 5

Outstanding customer service!

I ordered 40 of these lanterns (10 boxes of 4 each) for my daughter's wedding decorations. They arrived quickly and I immediately started testing them to make sure there were no problems. All 40 worked, but one of them had a clear window panel so you could see the LED mechanism inside (sticking that side to the wall won't tell you there's a problem). I immediately emailed support@yyzkee.com (following the instructions that came with the flashlight). Not only did they replace the broken light, they sent me a new box of 4 which gave me 3 extra lights (and I had to keep the broken one too). They reacted very quickly. I emailed the defect on Sunday, received an email reply on Monday, and received a box of replacement bulbs on Thursday. All of this was in perfect condition. The only thing I would warn you about is not to buy batteries until you get the flashlights if you buy multiple. Luckily I didn't. The description described their new lanterns (which look exactly like the old lanterns). According to the description, 3 AAA batteries were used. Most flashlights I received took 2 AA batteries. However, I will definitely order from this company again and recommend to friends!

Pros
  • Nice
Cons
  • Good but not great