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Sweden, Stockholm
1 Level
694 Review
63 Karma

Review on ZONEYILA by Kevin Jacobson

Revainrating 1 out of 5

Poor Quality Products and Annoying Customer Service Characterize My Experience with ZONEYILA.

ZONEYILA caught my attention because it advertised low costs on premium home and kitchen goods. Unfortunately, my interactions with this firm have been negative. To begin with, the standard of their goods is low. After only a few usage, the kitchen knives I bought snapped in half, and the frying pan warped badly within a matter of weeks. I tried contacting their customer service department, but they were unresponsive and useless. Even after many requests and several days of waiting, they did not respond favorably, and they refused to issue a refund or exchange. I had a hard time finding what I was looking for on their website, and the product descriptions were often vague. It was annoying because I had to click through several pages and read seemingly endless product descriptions to find what I was looking for. Overall, I was dissatisfied with my ZONEYILA purchase and would not suggest the company to anyone in the market for high-quality kitchen and home goods. I am disappointed and upset by their low-quality products and unhelpful customer service.

Pros
  • Customer support that is quick to respond and quite helpful.
Cons
  • Returns and refunds are difficult.