Review on ☕ Contigo Autoseal West Loop Stainless Steel Travel Mug - Vacuum-Insulated, 16 Oz, Dark Plum by Bob Walters

I love everything about this mug so I bought 2 more for my other family members. They worked great for a while. But now, a year later, 2 out of 3 have lost their vacuum and don't keep drinks hot or cold for very long. I understand that this is just a factory wedding and will be replaced. The problem is that they don't respond to warranty claims. Completion of the claim form twice, including photos and a description of the problem. I received an automated reply asking me to wait 2-3 weeks for a reply. More than 2 months have passed and nothing has been heard. I tried emailing the warranty department directly, but the email wasn't delivered because the inbox was full. Calling the toll free number results in a recorded message asking you to fill out a warranty claim form on their website which is useless.