The ability it gives you over your employees is amazing! You can easily give feedback when needed or ask questions that are not answered with traditional means like surveys. I have been able use this tool since day 1 but my favorite feature has always beed giving suggestions via email which was so easy once set up correctly. There really isn't much i dislike about saber other than some minor issues here an there we've had from time to time (like any software). Use It!! If they don’t offer free trial periods then try them out anyway because if nothing else its good training practice before committing fully. We are solving problems within our business through providing better customer service experience while making sure everyone knows what's going well & where improvements need made.