The software is user friendly with an easy learning curve for new users who are used to other operating systems such as windows or linux. It's very intuitive which makes it ideal if you have little experience of cyber crime investigations but also has some training videos available so they can help out at times too! Nothing really - if I had something specific i would like addressed then please do contact our team (support) because we're here always willing to hear feedback from customers about what features/functionality could be improved etc. We use dimension data primarily where there might not necessarily need specialist investigative support however this does provide us additional benefit when working alongside them should anything require their input. This frees up time spent doing work outside of normal office hours allowing me more capacity within my teams day job responsibilities. By using Dimension datasoftware solution we've seen huge.