Your description says that customers have problems with paper towels breaking into pieces when trying to pull them out. I solved this problem. It's actually a very durable holder. They stretch pretty well when you pull out the starter cloth. Instead of screwing to the wall I used 6 velcro command strips. Two heavy ones on all corners of the back and two smaller ones in the middle. After it stuck to the wall and allowed the hour to set safely, I loaded it up with paper towels and put the cap on. Believe me. Once you learn how to draw them you will really like it. It's much cheaper to buy paper towels in bulk than rolls. You can save a lot of money. I even learned to pull them out so well that I can now pull them out perfectly even with very wet hands. Look for more durable thin towels. I got.Pacific Blue Select GP PRO (Georgia-Pacific) Multifold Premium 2-Ply Paper Hand Towels, White, 21000, 125 Paper Hand Towels/Pack, 16 Packs/Case. If the paper towels move too much in the holder, I fixed the movement by folding some paper towels and pinning them at the back to make the fit a bit tighter. Make sure the velcro is pressed all the way against the wall so the wall and mount snap and snap, meaning they're locked together for a really secure fit. I do NOT take it off the wall to refill it. I made sure my hand had enough room to remove the clear top cover and slide more towels onto it, dropping them and aligning them through the front glass's open slot. Don't wait until it's completely empty or you'll have to refeed the towel through the bottom opening. I just add more towels when it's 1/4 empty.
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