Review on Crystli 10 Inch Hybrid Mattress Bed in A Box, Queen Size with Zero Pressure Foam, Innerspring Mattress for Pressure Relief & Cool Sleep, Motion Isolation, Medium Firmness, CertiPUR-US Certified by Katrina Dorsey

Last update! I changed my rating to 4 stars because I received phenomenal customer service. The seller contacted me before I even had a chance to contact him and offered a full refund and also let me keep the mattress. I'm so thankful they didn't expect me to try to return it like I've read about some other sellers. I received my refund very quickly and to be honest I am very happy and surprised at how it was handled. I would even go as far as to say that this was the best customer service experience I have had from a Revain seller in a long time. While I still stand by my original review, if someone is specifically looking for a firm mattress I would happily recommend them as the customer service is fantastic. This doesn't seem to be common with other mattress suppliers. With extra memory foam and a mattress topper I sleep like a dad ;) Updated - I originally gave it 2 stars but it's halfway through the first night and I hardly slept so it's only 1 star now. I just got up to have a drink and when I got up everything collapsed and my body hurt. I figured I'll go to my local store tomorrow to buy an emergency lid to use until my others arrive tomorrow night. Also, this bed is ANOTHER 9 inches, not even close to 10 inches. And it goes down everywhere. There's no way I'm getting them back, who can put the mattress back in the box?! However, I will definitely ask for a refund as I spent over half the price of this item on things that will hopefully make it useful. I could go out and buy something a lot more expensive and better quality than what I actually spent on this whole ordeal. Definitely choose something else! I was so looking forward to buying a new mattress but now I am very disappointed. I've let it expand for 48 hours but it's rock solid. Suffice it to say I just bought a 3 inch memory foam topper and a mattress topper online in hopes of somehow making it more comfortable. Haven't slept on it yet but I'm honestly dreading the next 2 nights until my toppers arrive. Just spend the extra money and get something higher quality if you want a mattress that isn't even remotely soft. I will update if I change my mind after sleeping and find it comfortable.