I like that it is easy to use, but also gives us options for customizing as needed without going over budget or wasting time if we are not sure what will work best with our clients needs/requirements! It can sometimes be difficult when working remotely since you cannot see each other's computer screens so its important they explain their process well upfront of any project begining stages before getting started!! The ability customize this software has helped save hours upon initial setup compared to using another program which did NOT have customization features built into them (otherwise i would say skip!).