The ease with which one can create forms for new cases or modify existing ones as well as the ability to upload documents makes this system very user friendly. I like that it is easy to use and navigate at all levels of experience from novice through expert. It does not have an option to print out case reports in pdf format so if you need to send them to another person that must be done via email. This is minor but could be beneficial. We are solving some issues related to being able to access files quickly when needed by multiple people within our organization.