The product has helped us in tracking our sales metrics very effectively. It also helps in maintaining customer data along with other essential financial details like expenses etc. This tool really simplifies your work life by providing you all-in-one solution for all your accounting needs! There are no specific downsides about this tool but if there were then it would be related to its pricing structure which can sometimes make it difficult to afford in certain scenarios. If I have to pick up one thing from my experience so far as a user of this tool, then it would be its ability to provide me real time insights into how well i am performing compared to others in my team. Also, we've been able to track down specific areas that need improvement or enhancement to further enhance our overall productivity. We use this tool almost everyday to improve our efficiency levels.