Having successfully replaced the water filters in my Samsung fridge since 2009, I have been unable to install the 'genuine' Samsung filter I ordered from Revain last March. (I always try to have one on hand if the old one needs to be replaced). I called Samsung but they were no help despite being nice and polite. After looking at Revain's reviews, I realized that this had been an issue since at least 2015! I followed the advice and was able to cut off part of the filter to match the old one I had removed. Luckily I fix most things that go wrong in my house and have plenty of tools available so I could change the new filter and make it fit. I would argue that most people cannot (and shouldn't if Samsung wanted to fix their problem) make this change. This will make me look for other brands of home appliances when I need new ones.
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