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South Korea, Seoul
1 Level
700 Review
35 Karma

Review on 🐭 Enhance PC Navigation with Amazon Basics Compact Ergonomic Wireless Mouse - Silver by Keith Barra

Revainrating 5 out of 5

The scroll wheel broke after 3 months of use, Revain couldn't replace it.

The scroll wheel gear became noisy and then broke completely after 3 months of office use. Revain's support consisted of asking me to power cycle it, remove and reinstall the battery, and then completely remove and reinstall the Windows mouse drivers. When I politely told them there was a physical problem with the mouse that the software wouldn't fix, they told me they wouldn't replace it and I would have to contact the manufacturer. "Revine" - manufacturer. After I kindly reminded them, they offered to replace it. I was then told there was no replacement available so they refunded me on the condition that I send it back. The old adage "you get what you pay for” applies here. I will use the credit to buy a better mouse.

Pros
  • Don't waste too much time
Cons
  • Difficult to say