The process was easy - I had an initial interview over video chat (which is great as it lets you know if they are suitable before meeting them) then we exchanged information via email/text which made things easier. They were very quick at sending me photos of my house so that I could see what would be happening when I wasn't there but also gave clear instructions on how to access everything once they arrived! There weren’t any problems really. It's just such a good idea to have someone else round while I'm away and not worry about anything being damaged or stolen etc.