I like that it is easy enough so anyone who has basic computer skills could use this software without any problems at all! The only downside would be if you are trying something new in your organization (like using an online portal) then there may not always have someone available right away when things go wrong but other than those few small issues everything works great!! We were able solve almost every problem we had by just talking through our questions/concerns together over email which was very helpful because once again everyone here doesn't know how computers work haha :).