I like how quickly they get back to me, even when i'm not in their system or have an error message showing up! They're very responsive. The best part about this lead gen tool has been using it as my own personal data base of potential clients who are qualified prospects by nature - which means more sales/opportunities per dollar spent than any other source we've used previously.(And yes there's NO CHARGE!) No complaints here at all!! It really works well if you know what keywords people search online lookingfor services relatedto yours. I like how their team works together, they are very attentive to my needs! The communication has been perfect since our first meeting. They always have an open door policy, so we can be as transparent or private as needed. We had some challenges in finding qualified sales leads, but after working with them our issues were solved. Our lead generation pipeline increased by 90%.