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Romania, Bucharest
1 Level
713 Review
42 Karma

Review on Lovinouse by Donald Blanco

Revainrating 2 out of 5

Review of a disappointing Lovinouse experience

I recently bought something from Lovinouse in the hopes of finding high-quality products for my animals. However, I was incredibly dissatisfied with my interaction with this business. From placing the order to receiving the product, the entire procedure was a total letdown. The website was initially awkward to use and poorly made. It was challenging to determine whether the item was the right match for my pet because the product descriptions were ambiguous and useless. When I did choose a product, the checkout procedure was cumbersome and slow. The payment system was buggy, and it took an unnecessarily long time for my transaction to be confirmed. Even worse, the product was not what I was expecting when it did eventually arrive. The product was of poor quality and did not meet the online description. The packaging was also harmed, indicating that the object had been handled roughly during shipping. I tried to contact customer service to voice my concerns, but the representatives I spoke with were unhelpful and uncaring. They didn't provide any explanations or remedies for the problems I had, and instead seemed irritated by my complaints. Overall, I wouldn't advise anyone in need of pet products to shop at Lovinouse. Their goods are of poor quality, their website is challenging to use, and they have terrible customer service. There are numerous businesses out there that provide superior goods and services. Unfortunately, Lovinouse appears to be missing in every way that would set them apart from their rivals. Other pet supply businesses offer better products, more helpful and attentive customer service, and more user-friendly websites. If Lovinouse wants to succeed in this market, they have a lot of work to do.

Pros
  • Large variety of animal products available.
Cons
  • Fewer shipping choices for foreign orders.