1- Onboarding of new clients is very quick with support team always available in phone or email 2 - Project management tool called "Gantt" which helps you to manage project schedule 3- Easy access for client from any part of globe 4- Cloud based application that works seamlessly 5- Multiple modules are provided such as Accounting module (Inventory System), Payroll system etc. It's an excellent platform for BPO firms. I can't say anything negative about it. The best thing so far was its ability to work on both windows and mac operating systems at one place. We use this product for our billing process but we had to shift towards cloud computing due to certain reasons.