Review on Netomi by David Herman

The ability of netomis technology that allows me as an agent be able give accurate answers without having access to all information or being there with customers face by Face ID software makes my job easier than ever before! I dislike nothing about this product other then perhaps some minor things such like not liking how long it takes for responses but overall great tool!! This program has helped us get more calls answered quicker which means we are getting back up into our normal volume range faster since last year when i first started using them they weren't helping much so now its almost 10x better.