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Netomi Review

2

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Very good

Revainrating 4.5 out of 5  
Rating 
4.4
Artificial Intelligence, Conversational Intelligence

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Description of Netomi

Netomi’s Customer Experience AI platform automatically resolves customer service issues at the highest rate in the industry. Our patented AI delivers unsurpassed accuracy and customer satisfaction, yet is surprisingly easy to deploy and use. It works seamlessly alongside your live agents and business systems to provide autonomous resolution via chat, social, voice, AND email. Netomi enables a world-class customer experience, while simultaneously reducing support costs and unlocking hidden revenue.

Reviews

Global ratings 2
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Type of review

Revainrating 4 out of 5

Netmi is Amazing- Helped eliminate issues within my operations

The ease of using this software has been amazing! There are many different features that I have not explored but from what i do see it seems pretty simple for even someone with no coding knowledge or computer skills like myself! We were able solve some problems we had before by implementing netmimi into our system which was great as there really wasn't anything else out their doing similar things!! Nothing so far :) Great tool if you need an automated system! You can get away without having any

Pros
  • automation tracking tools make record keeping easier than ever!!!(this is where my experience ends)

Revainrating 5 out of 5

Great Customer Service & Excellent Technology

The ability of netomis technology that allows me as an agent be able give accurate answers without having access to all information or being there with customers face by Face ID software makes my job easier than ever before! I dislike nothing about this product other then perhaps some minor things such like not liking how long it takes for responses but overall great tool!! This program has helped us get more calls answered quicker which means we are getting back up into our normal volume range

Pros
  • Allows you see what is happening at any moment in time from anywhere
  • Helps reduce your expenses while increasing productivity due their efficiency saving features.
  • Makes sure people don’t have issues connecting through voice chat instead