So, I got these chairs to keep on my boat. They really match the style and I was pretty happy when I got them and they folded out nicely. They look like good quality and something that's going to last a long time.I set them up, turned on some music, grabbed a snack, and prepared to hang out in my new chairs for a while and avoid work.Boom.Not 3 minutes passed and there was a loud crack, followed by me coming crashing down on the deck in a pile of wood and canvas. Now, I only weigh 165, so it's not like I'm some big gorilla or anything.Anyway, I looked at what happened and I could see the cross member that supports the chair where it fits into the notches on the leg, had broken. That's right, where it attaches to the primary upright that supports the actual weight. As soon as that snapped, I'm sure the other side was just hit with all the remaining weight and did the same. So, both sides snapped off, and down I went.Still, they look beautiful and I'm holding out hope that it was just an aberration, a bad piece of wood dowel or something. I contacted the company, sent them the pictures, and explained what happened. They offered me $15 or told me I could pack the chairs up and mail them back for a refund.I tried to get them to send me just the dowel and I'd fix it myself, or just a single chair and I'd be happy with the replacement, but it seems like it's an all-or-nothing deal. It's kind of frustrating since I'm trying to be a bit more environmental/energy savings type of guy and here I'm going to have to find a new box (since I broke down the box and stuck it in the recycling before I realized I was going to have to return them) and then take it to the Post office and ship it across the country. This is a big heavy box. The idea of that waste is killing me. (not to mention dragging it up the hill to the Post Office)ugh. I suppose it's better than just being told to screw off, but it really sucks that they can't just send me the part, or just send me a single chair. I don't know. It's pretty irritating. Maybe they just can't break stuff up and don't have the parts. I don't know.They sent me an RMA and a sticker I can put on the box to mail it back, but I'm still not sure if I'm gonna do that. I had the Marina handyman guy take a look and he said he could get a dowel and fix it in a few minutes. (In marina talk, that's like a month, $20 and a beer). I may just forget the entire deal with the company here and just have him do it.If I do end up returning it, I'll make sure to post a video of me taking time off work to drag this giant box up to the Post Office. Maybe I'll make my kids do it. That way we can get the level of constant complaining only pre-teens can maintain.Summary:1. The Chairs look great.2. I'd seriously recommend you not let elderly people sit in them. I can handle a sudden 10" drop to the ground. If I was 80, that could be a broken hip.
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