I'm not sure how they developed the feedback they got on all their models. I was impressed to see a 5 star review for a product but I don't believe the reviews are genuine. I really loved the speakerphone that really worked. People couldn't understand me, it sounded like an echo chamber, there was a delay, there were no words. The speaker is okay, but the microphone cuts out after about every fourth word. Attempted update with the recommended software. Problem still exists. The person on the other end of the line can't hear you well enough to speak. Product not working - I've noticed that some others have changed the product back and forth, I don't have time to fix the defective product and my schedule rarely leaves time for returns and exchanges. I've bought both the Lite and Standard products - both are disappointing. Also if I have a phone on a fully charged dock and someone calls I have to select the bluetooth or it picks up normally and sometimes goes off so I fumble to put it or the phone in my ear. WASTE OF TIME < Makes you look bad to customers and people who have money to talk to.
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