The best thing about this service was its flexibility to work around my schedule as I am not working in a traditional office setting anymore! It really helped me feel more connected to their team members while also helping them understand how they can better serve our clients' needs. We were able to get some great feedback from people who had never used ice factor before which gave us new ideas for future projects we are currently developing. There wasn't anything specific at first but once it started rolling along everything fell into place pretty well.