ORIGINAL VERIFICATION: Product arrived in torn packaging, no 12-20 cutting head. UPDATE: I received a response from the supplier in less than 24 hours that they would send me a replacement immediately even without my request. In the meantime I have used the components I received and found that these cutting heads work very well. I was able to continue my project. It took me a try to realize that the pressure required to cut was slightly different than a pistol grip torch. I was concerned that my 70 year old arthritic hands would not do as well with this shaped knife. No problem. On my second try with the pencil grip, I heard a "zipper" sound and immediately saw that I had drawn a good line. I was able to easily break the glass along the intended line. Works perfectly. THANK YOU KAMDIOS
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