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1 Level
1360 Review
33 Karma

Review on Synergistic Online Solutions by Ronnie Segobiano

Revainrating 5 out of 5

Great technical assistance and flawless followup

The support team is very responsive during normal business hours - they will work with you until late at night or early morning if needed; when I have an issue that's not related directly to their service (like my PC crashing), there's usually someone around within minutes. They do everything from initial setup through post-installation services like patching, etc.; they're generally really good about keeping up to date with current tech trends so we never find ourselves lacking out dated software solutions. We've had excellent success getting customers into our system quickly after implementation as well as ensuring ongoing customer satisfaction once users become familiarized with it themselves.

Pros
  • There are always people available via phone/email who know what each solution does in detail which helps us troubleshoot problems fast &/or efficiently assign them among staff members for resolution.We can also get help setting some things right without having experience working remotely..very easy!! It takes just seconds sometimes! No more lengthy searches online trying several suggestions before finding one actually works ; no matter how simple..it makes life easier