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Synergistic Online Solutions Review

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Value-Added Resellers (VARs), IBM Channel Partners

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Description of Synergistic Online Solutions

Synergistic has over 20 years of experience doing AS 400 sales, selling and implementing IBM Midrange systems. Provide used systems in a cost effective manner. Customers today are looking for experts who can offer a turnkey solution. Synergistic offers start to finish installations on new systems, upgrades and version/ release upgrades.

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Type of review

Revainrating 5 out of 5

Great technical assistance and flawless followup

The support team is very responsive during normal business hours - they will work with you until late at night or early morning if needed; when I have an issue that's not related directly to their service (like my PC crashing), there's usually someone around within minutes. They do everything from initial setup through post-installation services like patching, etc.; they're generally really good about keeping up to date with current tech trends so we never find ourselves lacking out dated…

Pros
  • There are always people available via phone/email who know what each solution does in detail which helps us troubleshoot problems fast &/or efficiently assign them among staff members for resolution.We can also get help setting some things right without having experience working remotely..very easy!! It takes just seconds sometimes! No more lengthy searches online trying several suggestions before finding one actually works ; no matter how simple..it makes life easier