The tool has helped us in being able solve our networking issues quickly, it also helps me keep track of my servers as well which I love! It's great for checking uptime too so we can see if services are down or not while at work remotely with no one around :) Not much dislike about this product but sometimes when you do click something then all your screens will suddenly freeze up (weird). If anyone needs help solving their computer/network issue please try out prtg first because other tools don't have everything included like this does. We use PrtG mainly just to monitor server statuss etc., nothing special really here though :D.