I love how easy it was to use with my clients! It's very user friendly in that you can create your own intake form or choose from several pre made ones depending upon what type of question/answer are needed during an appointment session as well if they would like additional questions asked at their next visit etc.. The only thing i dislike about this software so far however its not really anything specific but just something small which could be improved overall such things include adding some different colors options when creating new intakes /forms ect.