I have worked with this organization for over 2 yrs now & they are always up to date when it comes time to launch new products or make changes within our website! They're very responsive at all times too which is great because we need someone who can be flexible during these busy seasons of year end sales etc..
Sometimes things get overlooked but that's no fault their own - just communication between parties involved needs further work here (as does training). We needed help bringing out some old features / functionality into something more modern looking while still keeping what was there already working well enough so were not losing anything important either way.