Delivering the right product that ended up working well; Several explanations are missing from the written instructions; The Hansgrohe telephone contact is very helpful - use it; Reduced cost of redoing the work. This is my third time replacing the hose on the same faucet that was new ten years ago: the first two times by plumbers. Here's what I learned (out of order): Revain's new hose came with a translucent plastic cap on the bottom of the hose and a black weight sleeve; However, pictorial instructions obtained in 2017 show neither in place, although they do show the black sleeve being put on after the hose has already passed through the sink from above. I suspect the plastic tip makes it easier to pull the hose through the sink. It also allowed the black sleeve, which I first slid up to make contact with the tip, to slide through the hole after the tip. I had to tap the lead end a few inches into the channel several times to allow it to rotate under the handle. At the first failure, I began to wonder if I had made a mistake by ignoring a participant's comment about pulling the rope through the hole and removing the old hose. This proposal incorrectly assumed that the tube should be inserted from below. Some wondered how to remove the plastic cap on the tip after pasting. I was also concerned about ripping this off with pliers out of concern that scratching this joint could cause the seal to fail. So I called Hansgrohe at 770 360-9880. Answer: Pull vigorously with your hands. I used gloves. Everything went well. My instructions show that the black jack is under weight. Some have asked this question. The ?2012 manual didn't mention its function, but apparently our previous plumber figured it out. I didn't have to install a quick connector, which is perhaps the hardest part. the click element already existed, but we had a hell of a lot of time to detach the old hose. I thought maybe my fingers were too big so my wife tried it. It also had problems, but after about an hour while I was designing and assembling a pair of pliers with thin "fingers" on the tips, the old hose miraculously detached. Obviously we squeezed it properly, but the hose didn't moved enough to make it 'loosen', I hope so. We didn't damage anything with all the stretching. It might have been easier to use the old 'not quick' method. [I seem to remember doing a similar one elsewhere had experience with a quick coupler on a Moen faucet.] "Unscrew". Another reviewer mentioned that the new faucet may leak for a while after the replacement. The next day the surface under my sink was wet and I was pretty sure he screwed it up. I couldn't figure out where it came from - from a quick connector? But after drying the surface and temporarily replacing a dry bucket under the hose, the bucket stayed dry. So I would suggest running the bottom loop of the hose in a dry bucket for a week to make sure everything is ok. My first change was probably caused by unusually high water pressure in my hilly location, and the public water tank was significantly higher. as my house. We had a terrible water leak which led to our decision to redo the kitchen during the renovations. Soon after, the hoses on the new faucets buckled and would no longer slip in and out. A savvy man at the kitchen store suggested measuring the water pressure with a six-dollar pressure gauge attached to a bib for an outside hose. It measured >100psi, which the plumber said was dangerous. The outlet pressure regulator failed and I suspect this may have been the cause of our initial failure, not to mention the later failure of our Hansgrohe hoses. Please note that our original product specifications state a maximum water pressure of 145psi, but 22-72.5psi is recommended. So that's a warning: unless you live in a flat city where everyone has the same water pressure, check yours. Costly water leaks due to abnormally high pressures can be avoided and pressure regulators wear out. If you only have one regulator in your house (like jumping from a flat landing pad to hills, I didn't even know we had one) you need to check your blood pressure regularly. We were advised to keep the pressure at 50-60psi. The second replacement in 2014 had no such justification and I believe Hangrohe supplied it free of charge but we had to pay a lot more than the price of the hose to hire a plumber. Like many in this thread, we have found this item to have a surprisingly short lifespan. Now in 2017 we have another pinpoint leak at the end of the hose barb to the faucet handle. This time I got the answer that many others have reported: There is a deadline for free replacements. Their list price appears to be $70, but to their credit I was immediately given the opportunity to search Revain or other distributors for a better price. I assume the product I received is the same.
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