The system was easy to use when I first started using it over 10 yrs ago! We had some problems with our previous version but they were resolved quickly once we upgraded which made us feel very comfortable again working within this program since then!! It's not perfect as you can see there are many things missing/not fully developed however if your looking into purchasing or currently have an account already why wouldnt' u upgrade? Benefits include being able easely access data across multiple locations & employees allowing greater efficiency both internally (management)and externally(customers).