Easy to use by both techs or users. I like how you can easily see what's running at any time. It also keeps track of everything including all computers in my domain as well as servers and desktops. That part was kind of hard for me to get used to because there are so many options, but the more you learn about it, the easier it gets! There really isn't anything I dislike other than maybe some people have gotten frustrated with how long it sometimes takes to complete tasks, however, this could be because they haven't mastered every feature yet. Definitely give it a try! The benefits include keeping track of all our workstations and helping us keep up with maintenance jobs quickly.
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