Easy setup process as it does not require complex tools, just simple drag & drop option for easy integration of forums with our WordPress site! As far customization is concerned, we are able to customize most areas such as layout/designs etc., but some features like "Add-on" feature could be more powerful e.g. allowing custom themes selection - I feel this would really help us build additional integrations later if needed - perhaps at an expense of pricing model? However, overall experience so far has been quite good considering that there's no code involved nor need to learn new complicated CMS system (which can sometimes get out-of-sync!). We've used several platforms from different providers which allowed us to have multiple options when integrated within same platform while still being compatible between all other systems across various industries! I like that it is easy to use and the customer service is great. I think that the price is a little high for the amount of features that you get. I would recommend trying it out for free and see if it is a good fit for your needs. I use forum as a way to communicate with my customers and have a place to share information with other members. I also use it to post pictures and videos of my work.