Initially the product was satisfied. However, within 2 weeks the battery didn't charge more than 6% and I couldn't use the laptop unless it was plugged into an outlet. These things happen and while I was unhappy about this I had problems when trying to return an item. Also. I was charged a $411.10 restocking fee (which makes no sense since the product was defective) and had to take additional steps to ensure I received a full refund. Also, I tried replacing an item instead of a refund before requesting a refund, but that option wasn't available.
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