This tool is very user friendly, easy to use with its simple interface for managing all aspects of our business from start-to finish! There are no downsides at this point in my experience so far because it's been great getting started using PT as an ongoing solution that we can continue growing over years down line if needed or desired!! I haven't really seen anything specifically dislike about PTOBT but would like more options available such being able edit templates easier rather than having limited functionality within template editor only? Definitely recommend trying out their free version first before you decide whether they fit into what exactly YOU need/want them too do. The biggest benefit has definitely come through ease not needing multiple applications / products (or separate platforms) just one place where everything comes together seamlessly including communication across various team members via email etc., scheduling meetings & tasks along side each other without any confusion which allows us greater efficiency overall when working remotely - also allowing remote employees access while remaining.