Update: The company refunded my money and is investigating the issue with the case. I hope they fix the problem and I can buy a new case that fits well. This is a very solid case and easy to install. I like the foldable stand that can rotate. This makes the pillow very comfortable to use on any occasion, plus it has an arm strap to keep it in the direction of withering. I have an issue with the buttons - power and volume down seem to sync well but the volume up button doesn't fit well, I need to move the button around or just adjust it on the screen, I'd return it but the versatility of strap and stand is so comfortable that I put up with it. I did not fasten it through the shoulder strap. It also doesn't come with a handle. It would be nice if all the pictures showed that the pen is not included. Overall, I would buy it again, but if volume is a must, I'd skip it.
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