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Finland, Helsinki
1 Level
764 Review
52 Karma

Review on OSVINO by Kevin Fuentes

Revainrating 3 out of 5

The OSVINO Online Store Does Not Provide Adequate Support for Customers

In spite of the fact that the OSVINO online store claims to be dedicated to going the extra mile to fulfill the requirements of their clients, I have recently discovered that this is not the case. As a customer who frequently makes purchases at OSVINO, I've had to deal with a number of issues with their customer support, all of which have left me feeling annoyed and unsatisfied. To begin, the responsiveness of their employees leaves much to be desired. Multiple times, I've tried to get in touch with their customer service team, but every time, I get delayed responses that don't effectively address the problems that I'm having. It would appear as though their staff is not prepared to deal with the high number of customer inquiries that they get, which results in extended wait times and problems that are not resolved. In addition to this, their staff has a limited understanding of the products that they sell. On multiple occasions, when I inquired about particular items and asked for recommendations or guidance, I was met with responses that were either unclear or unhelpful. Because it is obvious that their employees have not been adequately trained or educated on the products that they offer, it is difficult for customers to make educated purchasing decisions. Although OSVINO may have a large selection of high-quality products available, the quality of their customer support is not up to the standards expected. If you are searching for a business that places a high value on and puts a priority on the satisfaction of their customers, I would suggest looking elsewhere.

Pros
  • interface of the website that is welcoming to users
Cons
  • There are no actual retail establishments