I like that they are always there to help with any questions or concerns you may have, even if it's something as simple as making sure your product is displaying properly! They're great at helping us understand what we need in order to make our products more marketable so that people will actually want them.
You can't go wrong working with this team - their knowledge base alone makes up half my job every day when I'm not out meeting new customers/clients. We've had some really awesome results from using swanky over the past couple years now, including seeing an increase by almost 50% in revenue within just one month after launching two different websites (one with swanky).