We bought the third running wheel for our Syrian hamster. It annoyed him that he was silent. Unfortunately, it arrived broken and fluctuated a lot. So much so that the hamster didn't run in. Just too wobbly so I contacted the seller and they said some wobbling is normal. It wasn't normal so I sent it back. Interestingly, once you go through the return process, they have no option to exchange it. I had hoped so. However, instead of taking responsibility for a defective product, they pay return postage and charge a 5% restocking fee. I don't understand why you have to stock up on defective goods at all. My problem really isn't with the bike, it's with the seller. In other words, even if I bought another one in exchange for this one to give it another chance. I won't now, at least not with this seller.
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